سياسة الإرجاع والاستبدال والإسترداد

Return, Exchange, and Refund Policy Policy scope and duration The customer has the right to request a return or exchange within 7 days from the date of receipt of the order (according to the delivery date with the shipping company). 2. Free shipping on purchase Free shipping for orders worth 200 riyals or more. Note: Free shipping applies to the purchase shipment, but the return has its own terms depending on the reason for the return. 3. Return or exchange at the customer's request (product is intact and matching) The request is accepted within 7 days. Conditions: the product is unused and in its original condition, in its original packaging with all accessories/gifts if available, and a purchase invoice or order number is attached. Return fees are borne by the customer (28 riyals deducted from the refund amount or collected before issuing the return shipment). 4. Return or exchange due to store error or product defect The customer has the right to return or exchange within 7 days. Return costs are fully on the store (the 28 riyals fee is not charged). Compensation depends on the case: - Exchange: sending a replacement after receiving the returned product and verifying its condition (subject to stock availability). - Refund: refund of the product value according to the refund clause below. 5. Financial refund The amount is refunded to the same payment method used in the purchase. Refund duration: within a maximum of 15 working days (may vary depending on the policies of the issuing bank and payment companies). Note: in case of a return at the customer's request, 28 riyals will be deducted from the total refunded amount (if the refund is monetary). 6. Cases not covered by return or exchange - Expiration of 7 days from the date of receipt. - Used products or those exposed to misuse. - Products not in their original packaging or missing accessories/parts/gifts. - Any damage resulting from incorrect installation, operation, or storage by the customer. - No additional exceptions beyond what is stated above. 7. How to request a return or exchange To submit a request, please contact the Cubes Store customer service and provide the following: - Order number - Reason for the return or exchange - Photos/videos showing the problem (if there is a defect or non-conformity) After the request is accepted, a return shipment slip will be created and sent to the customer via WhatsApp or the email registered in the order.